TESSA by TINYHealth · Clinical triage intelligence
The wait becomesthe story.
TESSA turns waiting-room time into a complete, safety-screened clinical record — so your team starts every consultation informed. Not a chatbot, and never a decision-maker.
Human sign-off on every outcome — AI drafts, it never decides.
How it works
See exactly how TESSA works
Scroll through a real encounter — the conversation, the record it builds, and every feature your team relies on.
Record readyThe Story
Know every patient’s story before they enter the room.
TESSA holds a calm, one-question-at-a-time conversation during the wait — gathering the history a clinician would, in the patient’s own words.
For your team — Captured in time that would otherwise pass idle. No extra staff minutes.
The Records
One record, built from every source.
The conversation becomes a structured record — then it’s augmented: nurse verification and endorsement, and the clinician’s consultation, history and examination. Drafted by TESSA, owned by your team.
For your team — The team opens the door already informed — never starting from a blank page.
Priority score
A priority read, with its confidence.
TESSA proposes a priority level and a confidence score — decision support the clinician weighs, never a verdict.
For your team — Faster, better-informed prioritisation.
Clinical impression
A structured summary, in clinical language.
Presenting complaint, course, and salient negatives — written the way a clinician documents.
For your team — Minutes of history-taking and typing, already done.
Risk assessment
Risk, screened across every dimension.
Suicide, violence, substance — each screened and flagged, with mandatory escalation on high-risk disclosures.
For your team — Nothing concerning slips through the wait.
Validated instruments
The instruments your governance board already trusts.
C-SSRS, PHQ-9, GAD-7 — administered verbatim and scored, captured as ground truth.
For your team — Standardised, comparable, defensible.
History findings
Every finding links to the patient’s own words.
Each line in the record cites the exact turn it came from — and gaps are flagged, never smoothed over. Clinician exam findings sit alongside.
For your team — A record you can trust at a glance — nothing taken on faith.
Recommendations & to-dos
Next steps, grounded in your pathway.
Recommendations and to-dos drawn from your institution’s own guidance via retrieval-grounded AI (RAG).
For your team — The record closes the loop into action.
Benefits & ROI
The return, in the numbers that matter
Tap any tile to see the payoff. Better care first — the savings follow.
Modular platform
One engine. Switch on the specialties you need.
Every module is validated by specialty and grounded in your institution’s guidance via RAG. The library keeps growing.
Psychiatric emergency
Clinically validated first in the hardest setting — active-suicide-risk screening, patients in crisis, zero tolerance for error.
General ED / A&E
Respiratory
Cardiology
Paediatric intake
Obstetrics & gynae
Geriatric assessment
Primary care / GP+
Grounded in your practice (RAG)
Each module retrieves your institution’s own pathways, protocols and guidelines — so outputs match how your team practises, and every one cites its source.
Next: live medical literature
On the roadmap — grounding in current medical literature and practice guidelines, so guidance stays up to date as evidence changes.
Return on investment
See the capacity you get back
Recovered clinician time, in the numbers for your setting.
Your setting
Recovered time is a projection (≈33–45 min per encounter — triage, history-taking and documentation TESSA absorbs before the clinician walks in). An estimate to frame the conversation, not a quote.
That’s $820.8K a year of clinical capacity handed back to your team — before counting fewer avoidable returns and lower burnout-driven turnover.
For your institution
Why TESSA is for your institution
The pressures are structural. TESSA is the force multiplier that meets them.
Demand is rising
Aging populations and rising acuity mean more presentations every year — and it will not reverse.
Supply is dwindling
Workforce shortages, nurse vacancies and burnout-driven attrition leave every shift stretched thin.
A force multiplier
TESSA augments the capacity and intelligence of the team you already have — it multiplies your manpower, it doesn’t replace it.
Less waste & rework
Get it right the first time: better history, fewer avoidable returns, less duplicated effort down the line.
Value-based care
Better outcomes per dollar — TESSA moves the work-up upstream, into time that was already being spent waiting.
The Quintuple Aim
Better outcomes, lower cost, better patient experience, clinician wellbeing, and health equity — advanced together.
Patient safety
Defence-in-depth with mandatory escalation — nothing concerning slips through the wait unseen.
Provider burnout
Give clinicians back to patients: judgement and rapport, not documentation and data entry.
AI guardrails
Guardrails, built for the AI
The layers that keep the AI itself safe on every turn — engineered in, not bolted on. (Data security is separate — see below.)
The full picture — how each guardrail works — in a 30-minute conversation.
Security & data
Your data, handled to your standard
Separate from the AI’s guardrails — this is how your patients’ data is protected, isolated and auditable.
De-identified by design
The patient surface never needs identifiers to work; pseudonymisation is built into the pipeline.
Tenant-isolated
Row-level isolation between institutions and encounters — enforced at the data layer, not just the app.
Full audit trail
Every reveal, edit and sign-off is logged as an auditable event — the paper trail your governance board asks for.
Deployment & residency options
Hosting region, data-handling and integration scope agreed in the security review, to your requirements.
FAQ
Questions leaders ask
Why TESSA
The clinical AI your team will actually trust.
Validated in the hardest setting. Safe by architecture. Grounded in your institution’s own practice. See TESSA on a real encounter.