Listen. Understand. Prioritise.
TESSA listens while patients wait, so every consultation starts informed. Management plans build from the patient’s own story, and clinicians end the day knowing they made the difference.
How it works
Drafting record…
01 / 08
Listen to their story while they wait.
During their wait, TESSA performs history-taking and listens to your patient’s ideas, concerns, and expectations. TESSA allows your providers to start the consultation on the front foot with no additional staff effort.
02 / 08
Let TESSA help with documentation.
TESSA drafts the patient record based on the patient conversation, nurse verification, and from being the ambient scribe in the consultation. The clinician always signs the final report. Fully human-in-the-loop, reduced documentation time.
03 / 08
Triage and prioritise with confidence.
Not all P2s are the same. TESSA helps you triage and prioritise your patient list, and highlights patient concerns and potential management challenges, so you know who needs to be seen next, and why. And if any risks are flagged, your care team is alerted on their dashboard immediately.
04 / 08
Get EHR-ready records.
Structured summaries, key findings and salient negatives, co-designed with practising clinicians so the record reads the way clinicians write, and drops into your EHR without rework required.
05 / 08
Adaptive reasoning for the patient.
TESSA isn’t a scripted questionnaire. It adjusts its questions to the presenting complaint and every answer, so nothing important is missed. Anything unverified or unanswered is flagged in the report, never papered over.
06 / 08
Use clinical instruments you trust.
TESSA administers the validated clinical tools and questionnaires your institution is licensed to use for assessments and outcome measurements you can defend. Scored consistently, every patient, every time.
07 / 08
Review reports you can trust.
Each line in the report links directly to your patient’s own words in the chat transcript, for your reference.
08 / 08
Consistent care, even for new staff.
TESSA surfaces next steps and task lists drawn from your institution’s own policies, pathways and workflows: retrieved and cited, never invented. Your newest staff act with the confidence of your most experienced.
Benefits & ROI
Calculate your own institutional ROI
Setting
Volume
Time saved
Costs
Your inputs
Capacity returned
Value
Modular platform
One engine. Switch on the specialties you need.
Psychiatric emergency
The first TESSA module to undergo clinical validation.
- Psychiatric emergency (Live today): The first TESSA module to undergo clinical validation.
- General ED / A&E (In design)
- Respiratory (On the roadmap)
- Cardiology (On the roadmap)
- Paediatric intake (On the roadmap)
- Obstetrics & gynae (On the roadmap)
- Geriatric assessment (On the roadmap)
- Primary care / GP+ (On the roadmap)
Grounded in your practice (RAG)
Each module retrieves your institution’s own pathways, protocols and guidelines, so outputs match how your team practises, and every one cites its source.
Next: live medical literature
On the roadmap: grounding in current medical literature and practice guidelines, so guidance stays up to date as evidence changes.
Staff dashboard
Every patient in the wait, one board
Care
Endorser nurse
Nurse dashboard
| ID | Patient | Progress | Priority | Wait | Endorsement |
|---|---|---|---|---|---|
| 0017 | John Lim42M | P1 | 1:30 | ||
| 0033 | Aisyah Rahman29F | P2 | 0:45 | ✓ Nurse Joy | |
| 0025 | Kumar Raj63M | ? | 0:05 | Awaiting report | |
| 0041 | Amelia Wong31F | ? | 0:01 | Awaiting report |
For your institution
Why TESSA is for your institution
The pressure
Demand is rising
Aging populations and rising acuity mean more presentations every year, and it is unlikely to reverse.
Emergency attendances and acuity climb year on year as populations age and chronic disease compounds. No hiring plan can outpace the demand curve. TESSA converts waiting time into clinical value, creating new capacity and capability from hours the system already has.
The workforce is shrinking
Workforce shortages, nurse vacancies and burnout-driven attrition leave every healthcare institution stretched thin.
Clinician and nursing shortages are projected to widen for a decade, and attrition compounds the gap. Unfilled jobs cause the clinical workload to fall onto fewer hands. TESSA absorbs part of that load, so your existing team safely carries what once needed a larger one.
The outcomes
Less waste and rework
Get it right the first time: better history, fewer avoidable returns, less duplicated effort down the line.
An incomplete history means potential errors, avoidable investigations and return visits. TESSA captures the full story at first contact, cited to the patient’s own words, so decisions start from complete information. It also captures each patient’s ideas, concerns and expectations, so the management plan can be matched to what matters to them and decided together. Getting it right the first time is the cheapest quality improvement there is.
Patient experience
Transform your institution into a place patients actually want to seek care.
Patients repeat themselves less, wait with purpose, and walk into a consultation where their story is already known. Because TESSA captures their ideas, concerns and expectations, the plan is shaped around what matters to them and decided together. Trust is built when patients feel heard from the first minute.
Patient safety
No concern should sit unnoticed in a waiting room.
The wait is the most unsupervised part of the patient journey. TESSA stays with every patient through it: concerning disclosures reach your care team immediately, risk is screened throughout the conversation, and a clinician reviews and signs off before anything becomes part of care. Patients are safer because someone is listening the whole time.
Provider burnout
Give nurses and doctors back the time to care.
Burnout is driven by overwork, little rest, administrative burden and a lack of control. TESSA takes on the repetitive information work and returns that time to nurses and doctors, giving them back the space to focus on why they joined healthcare: to care for patients.
Equity and consistency
The same thorough intake for every patient, on every shift, in the language they are most comfortable in.
Care quality should not depend on how crowded the waiting room is, which language a patient speaks, or how tired the team is. TESSA gives every patient the same unhurried, structured intake, in the language they are most comfortable in, at 3pm and at 3am. Quality that does not vary with fatigue or training is what equity looks like in practice.
The pressures are structural. TESSA helps your team meet them, because TESSA works inside time that was previously wasted, it advances outcomes, cost, patient experience, clinician wellbeing and equity together: the Quintuple Aim, and achieves Value-Based Care, without trading one for another.
Try TESSA in a simple validation pilot, customised to your institution and clinician needs.
AI guardrails
Guardrails, built for the AI
Defence-in-depth safety layers
Multiple independent layers screen every turn of every conversation: model instructions, output checks, continuous risk screens and human review. Safety is the architecture, not a feature.
Escalation triggers
Concerning disclosures, such as red flag symptoms or risks to patients, trigger immediate silent escalation to your care team’s dashboard while TESSA continues to engage the patient calmly. TESSA also spots patterns across conversations and learns the things your teams look out for, supporting early risk identification and management.
Human-in-the-loop
TESSA never diagnoses and never acts alone. Every report is reviewed, amended where needed and signed by a nurse or clinician before it becomes part of care. The AI prepares; your team decides, and the record shows exactly who decided what.
Retrieval-grounded AI (RAG)
Outputs are grounded in retrieved passages from your institution’s own protocols, pathways and guidelines, not the model’s training data. That bounds what the AI can say to what your organisation has approved, and keeps guidance current as your documents change.
Citations and references
Every finding in the report links back to the exact patient words or source document it came from. Reviewers verify in seconds instead of re-interviewing, and gaps are flagged rather than smoothed over: an audit trail built into the writing itself.
Explainable AI
For every priority read and risk flag, TESSA shows its reasoning and its confidence: what it saw, where, and how sure it is. Clinicians can interrogate a conclusion before trusting it, the difference between a tool your team uses and one it works around.
Security & data
Your data, handled to your standard
Pseudonymous by design
The patient surface runs on session codes, never names or identifiers. Linking a session to a patient record happens only inside your institution’s systems, under your control.
Tenant-isolated
Each institution’s data sits in its own space, with row-level isolation enforced at the data layer, not just the app. Your patients’ records can never mix with another organisation’s.
Full audit trail
Every view, edit, reveal and sign-off is logged as an auditable event: the paper trail your governance board asks for, generated automatically.
Deployment and residency
Hosted in-region to your data residency requirements. Hosting, data handling and integration scope are agreed in the security review, documented to your standard.
FAQ
Questions healthcare leaders ask
TESSA is the clinical intelligence system behind the chatbot, facilitating the dynamic conversation, the safety screening, and the assembled clinical report your care team reads before the consultation. The chat is simply a way to understand your patients while they wait.
Safety is built in from the very beginning. TESSA never diagnoses nor provides medical advice to patients. It never acts alone. A nurse or clinician reviews and signs off on the report. If a patient shares something worrying, TESSA alerts your care team immediately through the dashboards while continuing to support the patient.
Identity separation: conversations run on session codes, not names or ID numbers. Linking a session to a patient record happens only inside a customised institutional system, under your control. Isolation: each institution’s data sits in its own space, enforced at the database layer, and never mixes with another organisation’s. Accountability: every view and every change of a record is logged and reviewable.
TESSA is currently undergoing clinical validation with multiple institutions. Every TESSA module ships with its own validation suite: standardised clinical cases, structured scoring, evaluation across accuracy, safety and clinical utility, modelled on clinical research design. All collaborating institutions will undergo validation before TESSA is fully deployed in your setting.
TESSA can be configured exactly to your workflow. We will spend time to understand how your teams actually work (the stations, personnel and roles) before configuring TESSA with your clinical leads. Institutions that want to move immediately can start from proven out-of-the-box settings.
Yes, and the tailoring runs deep. You choose the modules that are required for your institution. TESSA is grounded in your own pathways, policies and guidelines, such that outputs and recommendations follow your documents, not generic knowledge. Your protocols remain private and will never be shared across institutions. Reports and dashboards are shaped to your reporting needs, and the look and feel can carry your institution’s identity.
Have more questions? and we’ll answer them directly.
Why TESSA
The clinical AI your team will actually trust.
Take the first step to transforming care for your patients and staff.